We know privacy is important to you and want you to be comfortable as you explore this site, and perhaps share in the interactive nature of this site.
Below is a summary of the site’s information collection, information use, information access and information security practices. Please read it carefully, as it governs the legal conditions of its use.
Personal Information Use
Consumer information is usually collected via promotions, competitions and consumer queries. The information may include:
Your name, address, contact number(s) and email address
Information about your preference for goods or services we offer from time to time
Details of any prizes you may have won
A record of any queries you have made
Purposes For Collecting The Information
Wherever possible, Nestlé collects this information directly from you. We use it for the following purposes:
To contact you directly about Nestlé, its brands, special offers, samples and other promotions
To reward you for being a loyal Nestlé customer
To inform you of Nestlé products or publications we think you might be interested in
To approve transactions you wish to make
To confirm your identity to provide you with products you have requested
To follow up or pursue any queries you make
To conduct consumer research
Further, the personal information you provide us is used for the purpose stated at the location or to provide you with the service or answers you seek, or to serve any other purpose for which you submitted the information. By submitting your information, you consent to such use.
We will not use personally identifiable information for direct marketing or unsolicited follow-up, unless you have given us your permission for such use.
We will use your personally identifiable information only for internal purposes within the Nestlé Group.
By submitting your information on this website, you expressly agree to its possible trans-border transmission.
Accessing, Deleting, Correcting Information
You may have your personal information deleted, corrected or revised by accessing the website page where you first submitted it.
Security of Information
Nestlé is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. Only authorised Nestlé staff has access to personally identifiable information.
Except where you are otherwise notified, Nestlé does not sell, rent or otherwise make available any personal information to third parties. Nestlé outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Nestlé, personal information may, as required, be transferred to or handled by:
Our related companies.
Organisations which provide services to us, such as mailing houses, promotion and advertising agencies and consumer research agencies.
Credit reference agencies or other credit providers.
Government or statutory authorities that may directly contact you on behalf of Nestlé.
Tracking Technology (“cookies”)
Nestlé uses tracking technology (“cookies”), to gather information such as browser type and operating system, tracking the number of visitors to our website, geographical location, age, gender, and understanding how visitors use our website. Cookies can also help us tailor our web site to our visitors and help us customise the site for our visitors and in a general way to learn more about the consumers of our products. Such information will not be disclosed outside the Nestlé Group and will not be used for unsolicited communication.
If you wish to obtain more information on this policy, please contact us. This policy may be modified from time to time.
Nestlé Corporate Communications